Our policies are in place to protect our clients and ourselves. Having these policies in place allow us to create a safe, organised and fair environment.
I understand clients occasionally need to change or cancel their appointments.
Should you need to do so I now require 48 hours notice, should the appointment be cancelled with less than 48 hours notice, a fee of 50% of the treatments booked is payable. If appointments are cancelled within 24 hours or you don't show up to your appointment, you will be required to pay the full amount of all appointments booked as it’s very difficult to fill these gaps with such little notice.
You will be sent a payment link for the amount due and no further bookings will be accepted until the fee is paid. If you fail to pay via payment link the amount due will be drawn down from your bank account via the booking system.
Deposits for appointments changed prior to the 48 hour notice period will be held on your account as credit and can be used for your next appointment.
Here at The Little Beauty Co. I will do everything I can to accommodate appointment changes and cancellations as required. Please give me a call at your earliest convenience to modify or cancel your appointment.
Patch Testing Policy
We require a patch test to be undertaken 24 hours or more before your appointment to ensure no reactions are going to occur. The patch test is necessary for treatments that include Tint, Lvl's and Brow Lamination.
We will need to re-patch test you, regardless of many times you have had a treatment, if you become pregnant or if you have had your COVID-19 vaccination.